Appointments and Bookings

Appointments and Bookings

Our standard appointment is 15 minutes.  

If you feel you require a longer appointment to discuss multiple issues then mention this to reception when booking your appointment or if booking through Health Engine you will need to pick “Long appointment. “

If you are booking online an unable to locate an appointment that you feel is urgent please call the clinic and speak to Reception.  We do keep some appointments available for urgent on the day needs.

Please also remember if you are requiring any sort of Medical to be performed this must be mentioned when booking your appointment to ensure you are allocated enough time to see both the Dr and also the nurse if required.

For any Childhood Immunisations we do require you to call the surgery so as the appointments that are required are correctly booked in with both Dr and Nurse.  You will need to allow up to 45 minutes for this appointments to be completed.

We strive to run on time and keep you informed if the Dr may be running late.  However the nature of General Practice is unpredictable and there are times that even by our best attempts we are running late.  You are more than welcome at any time to call before you appointment and speak with reception and check on how we are running for time.

For all appointments you can either call Albany Clinic on 3264 2622 or you can book online by clicking the link on our Home page.  Walk in appointments will be offered if there is an available spot.

Reminder System

We offer a reminder service to all our patients who may be due for Immunisation, Cervical Screening, Annual Health Checks, Injections and many more.

If you DO NOT wish to be on the reminder system it is important that you mention this to your Treating Dr and also the Practice Nurse.

Reminders are sent out via an SMS service.  If you do not wish to receive these via SMS it is vital you mention this to reception at your next appointment and all actions will be taken to ensure this does not occur.

Results

We do encourage that you always follow up with your GP for all results that you may be expecting.  Please note that Reception WILL NOT be able to provide any results to you over the phone.  If a follow up appointment is required you will be advised of this at the time of the call and an appointment will be arranged at a suitable time for you to attend.

After Hours

Albany Clinic is open Monday to Friday 8am – 5pm and Saturday morning 8.30am – 11am.   If you are experiencing an emergency then you must Dial 000 immediately for an Ambulance.  For any other out of surgery hours needs then you can contact National Home Doctor Service on 13 74 25.  For any Urgent concerns we recommend that you proceed to Prince Charles Hospital Emergency Department (Public) or Brisbane Northside Emergency (Private).  Both these facilities are located on Rode Road Chermside.

Home Visits

Home Visits for patients of this practice are triaged and their regular doctor will advise if a home visit may be arranged

 

Covid-19 Update

All the staff at Albany Clinic are continuing to provide you with access to your Doctor during this unusual times. Be assured that during this time we are talking all precautions for the health and safety of not only our Team but also that of all our patients.

As you are aware by now it is being recommended that you stay at home. This is for the health of not only ourselves but all those around us. It has been announced that for a short time Medicare has decided to include Telehealth/Phone consultation into General Practice. By providing this it allows you as the patient to stay self isolated and speak with your Doctor via a call. We understand that this may not always be suitable and that you may still require a visit with your Doctor at the Clinic. In order to determine what will be the best situation we are asking that when you phone for an appointment that you are able to provide as much information as possible. If the reason for your visit is deemed okay for a call then we will secure a time for the Doctor to call you at home or otherwise we may arrange a special appointment where you will still need to attend the Clinic and see the Doctor or Nurse. We will be keeping the number of patients to a minimum at any one time to ensure that there is acceptable provision of social spacing between any patients present at that time. If you are needing to attend an appointment to see the Doctor but are exhibiting any cold/flu symptoms you will be asked to call the clinic when you arrive and you will be asked to stay in your car until the Doctor is ready to see you.

It is extraordinary times so we are needing to take extraordinary measures. We do appreciate your patience during this time.

Remember !!!!!!!! It is still vital to maintain regular checks up where required. If you require regular appointments for any injections or wound dressings then please be assured this will happen in the safest way possible to you.

If you have any questions or concerns one of our staff will be happy to discuss this with you on the phone. Call the Clinic on 07 32642622.

Surgery hours are Monday to Friday 8am to 5pm and Saturday 8.30am to 11am.

For any queries or appointments for Skin Screen please call the clinic and speak with our Team.  We will endeavor to continue to provide necessary procedures and skin checks when you have any concerns.

Take Care and Stay in Touch. We are only a phone call away.