Consultation Fees

Consultation Fees

Current Fee Structure

 FeeMedicare RebateOut of Pocket
Level A$52.00$17.90$41.10
Level B$83.00$39.10$43.90
Level C$130.00$75.75$54.25
Level D$205.00$111.50$93.50

All consultations provided on a Saturday are Privately Billed as per above fees.

If any further tests are required during your consultation with the Doctor there may also be further fees incurred.  Please feel free to enquire as to the cost of the fees prior to the tests being performed.  You may also be eligible for a Medicare rebate against some of the tests.

Boostrix Vaccine $45.00 (available on the day of your visit with the GP)

Parking & Surgery Access

Albany Clinic has a dedicated parking facility to the side of the building.  We do have access for those who require Wheelchair Access.  If you have any other special needs please don’t hesitate to speak with one of our friendly staff.

Communication Policy

GP’s and Clinical staff will endeavour to return telephone & electronic communications during a break.  If possible we ask that you provide as much information to staff as possible to enable GP’s and Clinical staff to triage the return calls.

Management of Health Information

This practice maintains a password protected electronic database of patient health records.  Results from pathology and radiology are transmitted to the Practice via a secure electronic messaging and integrated into patient health records.  Only health professionals (GP/Nurses) at the Practice have access to health records.  Personal demographic and health information about patients will only be provided to other practices and health professionals upon written request which includes patient authority. 

Results and Recalls

All results are viewed by Clinical Staff.  We operate a recall and reminder system.  Any tests ordered by the Practice require a follow-up appointment to discuss the results and plan further treatment.  Occasionally, results will be given to the patient by their treating doctor over the phone.  This will be determined by the doctor upon reviewing the results.  Should it be determined that the patient is needing to be recalled then 3 attempts at phone contact via a call or SMS will be made and if there is still no response then a letter will be sent to the last provided physical address that we have on our system. 

Our clinic participates in the National State Territory Reminder System.  Please advise staff if you do not wish to be on this system.

Feedback and Complaints

Albany Clinic is serious about the quality of the service which we provide and continuing improvement.  Feedback from patients is welcome in any form.  This can be verbal, over the phone or in writing. 

Patients providing feedback will be contacted by phone or in writing to confirm receipt of their feedback or complaint.

Here at Albany Clinic we believe all feedback is positive feedback as it allows us the opportunity to grow and improve. All feedback and complaints are discussed within the management team and if further action is required this is done and progress reports will always be provided.  If you still feel that your complaint was not dealt with appropriately by this practice you are entitled to contact the:

OHO

400 George Street
BRISBANE QLD 4000
Tel: 13 36 46

Our appointment times at Albany Clinic are a standard 15 minute appointments.  If you have a number of concerns to discuss please ask for a longer consultation.  Walk in appointments will be offered if there is an available spot.

Fee Changes

 
Please be advised our Standard and Long consultation fees will increase by $3 and $5 respectively on the 8th of November 2021. Please visit the Fee’s page for more info.

Covid-19 Clinics

Albany Clinic is participating in the roll out of both Astra Zeneca and Pfizer Vaccines.  
If you would like to book in, please call our clinic on 3264 2622 and our lovely receptionists will be happy to help! *Note – appointment availability is dependent of availability of vaccine and GP.  While we are trying to provide an option of appointment times we are restricted to certain days and times.

Covid-19 Update

For 30 years Albany Clinic has provided Consistent and Experienced health care ensuring our community has access to dependable quality care. Covid-19 pandemic requires daily adjustment to managing both illness and prevention.

During this time and the increased enquires around the vaccines we are finding the incoming calls are increasing.  We thank you all for your patience during this time.  If you call the Clinic and find you are unable to get through or the lines appear busy we ask that you call back at a later time.  Our reception team are working extremely hard to answer all calls as quickly as possible.

Covid-19 Eligibility Checker:

https://www.health.gov.au/resources/publications/covid-19-vaccine-eligibility-checker

It is still vital that if you have any cold or flu symptoms that you must be tested.  Upon having your test you must then self-isolate until you have a negative result or symptoms have cleared.  Please ensure you advise reception if you have any symptoms prior to booking any appointments. 

Surgery hours are Monday to Friday 8am to 5pm and Saturday 8.30am to 11am.

 

Take Care and Stay in Touch. We are only a phone call away.