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Current as of: 6th January 2020
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms. This could be in x-rays, paper records, electronic records or images.
Our practice stores all personal information securely. All our computers are password protected and regularly changed. All staff , Doctors, IT Support and Contractors are required to sign a confidentiality agreement. All computer processes are monitored and there is all back ups run daily for all records held by the practice. There is also safes that hold hard drives and other devices for security purposes.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and either personally hand in at the clinic or forward this request to Reception via email. – email@example.com All requests for records will be acknowledged and generally be provided within 30 days of the request. There may be a fee that is incurred for providing the medical records.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Albany Clinic.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You will firstly be asked to provide a formal written complaint or concern and address this to : Practice Manager , Albany Clinic, 698 Albany Creek Road Albany Creek 4035. This can also be emailed to firstname.lastname@example.org Once the correspondence has been received it will be reviewed with the Practice Principals and further contact will be made with yourself to provide you with an update and a resolution. This will generally be addressed and resolved within 30 days from receipt of the correspondence.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
During this time and the increased enquires around the vaccines we are finding the incoming calls are increasing. We thank you all for your patience during this time. If you call the Clinic and find you are unable to get through or the lines appear busy we ask that you call back at a later time. Our reception team are working extremely hard to answer all calls as quickly as possible.
It is still vital that if you have any cold or flu symptoms that you must be tested.Upon having your test you must then self-isolate until you have a negative result or symptoms have cleared.Please ensure you advise reception if you have any symptoms prior to booking any appointments.