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No results will be provided over the phone by our reception team.
All results are viewed by Clinical Staff only. We operate a recall and reminder system. Any tests ordered by the Practice require a follow-up appointment with your GP to discuss the results and plan further treatment. Occasionally, results will be given to the patient by their treating doctor over the phone. This will be determined by the doctor upon reviewing the results. Should it be determined that the patient is needing to be recalled then 3 attempts at phone contact via a call or SMS will be made and if there is still no response then a letter will be sent to the last provided physical address that we have on our system.
Our clinic participates in the National State Territory Reminder System. Please advise staff if you do not wish to be on this system.